Shipping policy
Order Processing
All orders are processed within 3–4 business days following payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive a confirmation email once your order has been dispatched.
Shipping Destinations
We ship worldwide, with a primary operational focus on Europe and surrounding regions.
Delivery Timeframes
Estimated delivery times vary depending on the destination country and selected courier service:
- Europe & Surrounding Region: 7–14 business days
- Rest of the World: 14–28 business days
Please note that these are estimates only. Actual delivery times may vary due to customs clearance procedures, local carrier capacity, or unforeseen circumstances beyond our control.
Shipping Fees
We offer free standard shipping on all orders worldwide. No minimum purchase is required. Free shipping is applied automatically at checkout.
Order Tracking
Once your order is dispatched, you will receive an email containing your tracking number and a direct link to monitor your shipment in real time. If you do not receive tracking information within 5 business days of your order confirmation, please contact us at info@artcom.design.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs authority for applicable rates before placing your order.
Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us immediately at info@artcom.design with your order number. We will work with the courier to investigate and resolve the issue as quickly as possible.
Contact
For any shipping-related inquiries, please reach out to us at info@artcom.design. Our team is available to assist you.